I bought the world bundle for Hidden Springs and Monte Vista in April, and have not been able to play either world once. The games were purchased from Walmart as download codes. I contacted EA's help chat. They weren't helpful. I searched forums and google for solutions. I uninstalled and reinstalled everything Origin and Sim related countless times. I even bought the bundle again which I instantly regretted. I'm using a new PC. Since using the new PC, I haven't been able to install Sims 3 custom content either.
I'm considering uninstalling everything again and resetting my entire PC. Any tips or suggestions are appreciated.
Did the Sims 3 Store My Account page not accept the codes? Yes 'My Acct/Redeem Code' did accept the code I entered
Are the worlds in your Store Purchase History? No
Have you ever bought any other Store content? Yes
I'm having the same issue w/HS. I bought the game, installed the key code in the proper place and if I try again, it gives me an error msg that this code is already used. Yes, it was b/c I entered it, lol. However, HS is NOT in my purchase history and I cannot d/l it. I was credited 500 sim points, but the world costs 2000 points! Now what?